The following article was written by Jared Correia, founder and CEO of Red Cave Law Firm Consulting, one of MSBA's Advantage Partners.
If you’re a solo lawyer, it doesn’t make sense to invest in a phone system. But, you don’t want your clients to have your personal phone number, either. What if they start texting you?
So, what’s a thrifty solo lawyer to do?
Enter Google Voice, which is the answer to your prayers . . . if the answer to your prayers is finding a better way to answer your phone when your clients call. Google Voice allows you to ‘mask’ your personal phone number while still receiving calls at your personal phone. It’s free, and it takes less than a minute to setup. All you have to do is create or sign into an existing Google account, select a phone number, and you’re good to go. Then, publish your new Google number and get calls at your smartphone, without ever revealing your personal phone number.
If you’re a solo attorney, Google Voice is a tremendous alternative to taking calls via your personal phone, but it also offers a number of significant, additional advantages. (1) You have access to visual voicemail through your Google Voice account. (2) If you’re not near your phone, you can take calls via Google Meet, which is Google’s free video conferencing software, or Google Chat, which allows you to make video calls. (3) You can receive and respond to texts via your affiliated Gmail account, which also serves as an archive for client texting records -- something lawyers have traditionally had a really difficult time managing.
One word of warning: if you call out from your phone and want your Google Voice number to appear on the recipient’s phone, you need to set your outgoing caller ID in Google Voice -- otherwise your personal phone number will appear. So, don’t spend all that time and energy protecting your privacy, and then blow it in one fell swoop.
If that voice in the wilderness calling out to you is Google’s, answer.
Of course, you don’t have to Google to find a business management consultant to help you with this. We can!
To request a consultation, email Jared Correia at firstname.lastname@example.org, and start running your law firm like a business.