a technical error we have decided to reschedule this program. Stay tuned for
rescheduled date. We apologize for any inconvenience.
Co-Sponsored by the Practice
Marketing Section and the Solo
& Small Firm Section
By using real life everyday experiences of customers in
the restaurant industry, we will evaluate what constitutes poor, good and
excellent customer service. Service will be evaluated for quality of product,
expediency, expectations, courtesy, integrity, value and friendliness. Through
facilitated discussion, participants will be asked to share their worst
dining-out experiences and tell why they "would never go back" and then we will
translate these experiences into the legal service industry to see how lawyers
can sometime fail to adequately serve their clients. Participants will also be
asked to share their favorite dining-out experience so the group can understand
how attorneys can provide excellent customer service. Participants will come
away understanding that, just like it takes more than good food to make for a
good restaurant experience, it takes more than just by-the-book legal work to
make for a good attorney-client experience.
Lunch and check-in
begins at 11:45 am; special meal requests must be made in advance.
Stephen Cohen, Esq. | Stephen Cohen Law
Stephen Cohen is a solo practice attorney with a national
focus in the retail and restaurant sectors. Stephen helps his clients actualize
their business objectives, with a concentration on real estate, development,
finance, workouts and strategic planning. Over the past fifteen plus years his
clients have included such famous brands as Dunkin Donuts, Kona Grill, Famous
Dave’s, Hammer Made, Joe’s Crab Shack, Macaroni Grill, T-Rex, Caribou Coffee,
Creative Kidstuff, Chevy’s, El Torito, and dozens of others. Prior to entering
into private practice, Stephen served as the General Counsel and Senior Vice
President of Real Estate for Rainforest Cafe, and Associate General Counsel for
The Musicland Group.
1.0 Standard CLE Credit
Section Member (Practice Management or Solo & Small Firm): $10
MSBA Member but not a member of the Section:
Non-MSBA Member: $35
Law Students: Free
Remote attendance is available via webcast. Please indicate that you
will attend remotely when registering. Instructions will be sent via
e-mail a day prior to the program.
To register with a check, please
mail in this
Need to cancel? Please see our cancellation policy.
Questions? Contact Ashley Bollig | email@example.com |
The MSBA is committed to creating an inclusive environment
in which all members can participate fully. If you need reasonable accommodations
to participate in this event, please notify Ashley Bollig via
email at firstname.lastname@example.org or
612-278-6353. Please provide
notification at least 72 hours prior to the meeting to allow sufficient time to
make arrangements for accommodations. Thank you.