Many small-firm and solo attorneys are spread thin, yet hesitate to filter out distractions and hand off time-consuming tasks. Whether you're missing calls and leads, struggling to follow-up with existing clients and capture late payments, or just looking to run a more efficient and profitable law firm, the right communication systems can help you get more done
You'll learn 7 basic and advanced techniques for incorporating call-routing,
web chat, and live receptionist services into your operations with minimal
investment of time, energy, and money:
- Intelligently manage calls with complex call paths
- Automate lead capture & qualification
- Hand-off new client intake
- Streamline appointment scheduling & reminders
- Consistently collect payments
- Monetize "bad" leads through systematic referrals
- Integrate your communications into your existing systems: CRM, calendaring
software, billing systems, email, SMS/chat apps, and more.
If you've never used a call-routing system, web chat, and/or live
receptionist service, you'll learn how to get started, with an efficient setup
that maximizes impact with minimal time, effort, and cost.
If you're already using one or more of these services, you'll come away with
actionable ways to get more out of them, for greater operational efficiency,
marketing results, client satisfaction, and profitability.