Start with Trust: How to Develop Customer Relationships that Drive Word-of-Mouth Referrals

Deadline to Register: October 19, 2017 

Start with Trust: How to Develop Customer Relationships that Drive Word-of-Mouth Referrals.

• Why: The importance of focusing on customer relationships
• What: Top priorities when building customer relationships
• How: The Ruby Service Pyramid and how you can create your own

Presenter:

Christina Burns, Ruby Receptionists

Christina Burns is the VP of Service at Ruby Receptionists. She's been in the customer service industry for over a decade, and has learned some incredibly valuable lessons over the years. Christina has a passion for sharing information and encouraging businesses to focus on customer experience as a key business metric, and wholeheartedly believes that fantastic customer service can make the world a better place.

CLE Credit:

1.0  CLE Credit will be applied for | Event code: 

Cost:

MSBA Member:  Free
Non-MSBA Members:  $25.00
Law Students: Free

Remote Participation Only: The instructions will be circulated the day before the program.